The travel agent is the person who is responsible for helping individuals and groups to plan and organize their trips: a travel agent can work with tourists of all kinds or be specialized, for example in travel business or even family travel. Traditionally the travel agent takes care of all the booking operations, buy resume, from the flight to the hotel to the transfers, but can also be consulted only for part of them.
The work of the travel agent has changed with the advent of the Internet: today many travel agencies have specialized in specific destinations, becoming real catalysts of the offer. Many have also moved to the web, offering consulting services not only in person but also online. This is to say that a travel agent today must be flexible, able and interested in constantly updating and finding new methods to sell tourist packages and offer advice. A travel agency worker can be paid on a fixed salary or on a commission basis or with a mixed system of salary and commissions. Moreover, a travel agent can work as an employee but also as a freelancer, precisely because of the many facets of this discipline. Follow our directions for creating a travel agent CV and use our example as a basis for yours.
Professional experience
Experience is a fundamental factor for a travel agent: it is this element that can make the difference between the various professionals, and must be calibrated according to the type of work and company for which you are applying, even in based on the specific request of the same company.
Experience
January 2016 – Today Travel Agent, Più Viaggi, Milan
- Planning and organization of travel and holidays
- Maintaining and updating customer database
- Calculation of estimates
- Pre and post sales assistance
- Management of travel problems, complaints or refunds
- Management of relations with structures and tours operator
- Reporting and ev organization institutions
March 2012 – December 2015 Travel Agent, Agenzia Per Tutti, Milan
- Procurement of promotional material
- Planning and organization of travel and holidays
- Maintaining and updating customer database
- Calculation of quotes
- Pre and post-sales assistance
Management of travel problems, complaints or refunds
- Management of relations with structures and tour operator
January 2010 – January 2012 Junior Travel Agent, Agenzia Per Tutti, Milan
- Sourcing of promotional material
- Travel and vacation planning and organization
- Maintaining and updating customer database
Course of study
To work as a travel agent you do not need specific training: participating in particular and specific training courses can make a difference if these are combined with practical experience. This is where all studies, even training courses, must be inserted.
Studies
- September 2014 – October 2015 Corso Travel Planner, Istituto Turismo, Milan
- March 2012 – July 2012 Training Course for Travel Agents, Training for all, Milan
- July 2009 Accounting Diploma, “G. Carducci ”, Milan
Foreign languages
It goes without saying that foreign languages are important for a travel agent: even if you work in your home country, you will have to deal with destinations and foreign partners, so it is important that you know at least one language. Since the language is fundamental in the tourism professions, do not cheat: enter only the languages you master and with which you feel comfortable to avoid unpleasant work situations. Also remember that if you are applying for a position as a travel agent for a foreign agency you may have to send a CV in a foreign language, so you must follow the specific rules of the place, for example if you send a CV for in English or Spanish, only to mention two languages.
Languages
- English – Excellent
- Spanish – Excellent
- Turkish – Elementary
Professional skills
The professional skills of a travel agent may have to do with knowledge of the programs to use to do the job but also of the software that can be useful, even if not necessary.
Skills
- Microsoft Office Package – Expert
- Use of CRS software – Expert
- Use of GDS software – Expert
- OBT – Expert
Capacity
Never wrong to insert a section with your skills when looking for a job as a travel agent as this professional figure must be able to communicate with customers and partners to sell services and packages.
Capacity
- Customer orientation
- Accuracy and attention to deadlines
- Predisposition to the relationship with the public
- Solving problems
How do you design a travel agent CV?
Even if you may have gained experience of a certain type, you must remember the basic rule: a good CV never exceeds two pages and is never exaggerated from the point of view of formatting and graphics. Highlight the data consistently, choose a font that is easy to read, do not get lost in redundant information, save the CV in PDF format: if you apply these rules, your CV will have more opportunities to be read and considered for the job position than You are looking for.