The call center operator is the person who receives calls in a telephone call center and, if his position requires it, makes calls himself. Traditionally the call center operator provides information and assistance but can also offer commercial support or act as an agent for verifying the quality of a product.
To work in a call center it is not necessary have specific training but first of all you need to know good manners and at the same time have patience and cold blood: in fact very often those who work at the switchboard become the favorite target of users in case of problems with a particular service and it is therefore always essential not to lose calm even in the case of extreme situations. Usually in handling calls, operators follow a predefined pattern that is customized according to the various situations to become effective and useful. A call center worker can be paid on a fixed salary or on a commission basis or with a mixed system of salary and commission. Follow our directions to create a CV as a call center operator and use our example as the basis for yours.
Professional experience
Experience is a fundamental factor for a call center operator: the structure of this section is based on the experience acquired and sectors within which you have worked, so if you are specialized in a particular sector it is good to highlight the various experience on the subject while if you have worked in a different type of call center, it will be enough to highlight the various tasks.
Experience
January 2016 – Today Call Center Operator, Tim, Milan
- Complaints management
- Information management
- Management procedures to solve problem
- Unresolved ticket management
March 2012 – December 2015 Call Center Operator, Viva le Chiamate, Milan
- Complaints management
- Information management
- Management procedures to solve problem
- Unresolved ticket handling
January 2010 – January 2012 Call Center Operator, Call Center for all, Milan
- Inbound call center
- Promotion and sale of services
- Data processing
- Lead generation and appointments for sellers
Pe course of study
No special diplomas or degrees are required to work in a call center, but if you have attended specific training courses that have helped you throughout your career, include them in this section along with information on basic study courses.
Training
- March 2012 – July 2012 Call Center Outbound Training Course, Training for all, Milan
- July 2009 Accounting Diploma , “G. Carducci “, Milan
Professional skills
The professional skills of a call center operator may have to do with knowledge of the programs to use to do the job but even software that can be useful, even if not necessary.
Skills
- Microsoft Office Package – Expert
- CloudTalk – Expert
Capacity
It is never wrong to insert a section with your own capabilities when looking for a job as a call center operator: this is where your interpersonal skills must be inserted, which however also help at work and which can help define what kind of worker you are.
Skills
- Relational skills
- Troubleshooting
- Flexibility
- Punctuality
How do you design a call center CV?
Anyone applying for a position as a call center operator must remember the basic rule: never go overboard in terms of length, formatting and graphics. Always prefer a lean approach that allows you to highlight your experiences and qualities, giving the customer the opportunity to immediately get an idea of the person in front of them. Finally, it is always good to save the CV in PDF format to avoid problems opening and reading the document.